One vendor record, 37 states and D.C. Claims acknowledged the same day, scheduled straight with the homeowner, closed with photos and an invoice on your codes.
Short answer: MS Facility Solutions is a national garage door company that handles claims for home warranty companies and third-party administrators in 37 states and D.C. One vendor ID covers every market. Claims are acknowledged the same business day, scheduled with the homeowner directly, and closed with photos, a plain-terms diagnosis and an invoice on the partner's service codes.
Most national vendors run garage doors as one of thirty trades. We run it as the business. That shows up in cycle times, recall rates and the quality of the file you get back.
One vendor ID, one COI, one W-9, one remit-to. When a claim lands in a new state, you don't source a shop, you send it to us.
We call the homeowner when the claim arrives, not the next morning. Window confirmed by text, and a heads-up when the technician is 25 minutes out.
Cause of failure in plain terms, parts and quantities, before and after photos, and the invoice on your codes. Nothing to chase.
Claim accepted in your portal or by email.
Window set and confirmed by text.
Cause of failure documented with photos. Authorization requested if needed.
Door balanced, safety reverse checked.
Your service codes, PDF in the file.
Coverage is defined by active ZIP codes, not by a list of cities. Send the ZIP and we tell you yes or no in one reply.
California first, Texas second by volume, then every other covered market. See service areas
A vendor application or your portal invite. We return the application completed with the certificate of insurance, W-9 and rate sheet attached, usually the same business day.
Claims are acknowledged the same business day, and we schedule directly with the homeowner from the first touch. You see the appointment window in your portal or by email, whichever you use.
Diagnosis in plain terms, cause of failure, parts used, before-and-after photos, and the invoice on your service codes. One file per claim, every claim.
Yes. Workmanship recalls are scheduled ahead of new work at no charge to you or the homeowner.
That is the point. One vendor ID, one certificate of insurance, one remit-to, 37 states and D.C.
Springs, cables, rollers, tracks, openers and remotes, off-track doors, panel replacement and full door replacement, residential and commercial. Locksmith and rekey are available where your program includes them.
Send the portal invite or your application. We fill it out, attach the documents and send it back.
Send the packet. We send it back completed.
