Short answer: Replace a garage door opener when it reverses or stops for no reason, grinds and vibrates, travels slowly or jerkily, ignores the remote intermittently, or predates photo-eye safety sensors and rolling-code remotes. Openers generally last ten to fifteen years, and past that a major repair often approaches the value of a new unit.
Openers last years, but they do wear out. A few signs tell you it is time to replace rather than repair.
Watch for the door reversing or stopping for no reason, loud grinding or vibration, slow or jerky travel, no response to the remote, or an older unit with no safety sensors or rolling-code security.
If your opener predates modern safety and smart features, replacement often costs little more than a major repair and adds real convenience and security.
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Ten to fifteen years is typical for a residential opener, though a well-maintained unit on a balanced door can run longer. Gear-and-sprocket assemblies, capacitors, and logic boards are the usual first failures. An opener working against a poorly balanced door wears out considerably faster than that.
Repair makes sense for a single failed part on a unit under about ten years old, such as a remote, a photo eye, or a gear kit. Replace when the logic board or motor has failed, when parts are no longer made for the model, or when it lacks modern safety features.
Either the close-force or travel-limit setting has drifted, or the photo eyes are misaligned. Both are adjustable on the motor unit. If adjusting them does not hold, the logic board is likely failing, which on an older opener is usually the point to replace rather than repair.
Openers made before 1993 may lack the photo-eye reversing sensors now required, and older units use fixed-code remotes that can be captured and replayed. Both are real risks in a home with children or pets. Modern openers add rolling-code security and, on many models, battery backup.
Tell us what is going on and we will get a licensed technician on site, on time.